Terms Of Service
Your customer satisfaction is key. We offer a no quibble exchange or return policy providing you return your garment unworn in the item's original condition and packaging. In the unlikely event you decide the product isn't for you we offer you full peace of mind when ordering and would provide you a full refund against your purchase (None sale items only) Exchanges and refunds are to be made within 14 days of receipt of your purchase if the product you received is the incorrect size or unsuitable. Please contact us at email@example.com with your order number, full name and the product and size that you require. Exchanges will be issued once we have received the returned item in its original packaging and condition.
Sale items can be exchanged for another item of the same value, providing the item is returned unworn in its original condition.
If the received item is faulty, please email us at firstname.lastname@example.org. Please quote your order number and full name together with details of the product and the fault. We will then provide advice on how to return your item. Please note that you must return faulty goods within 14 days of receipt.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable unless the goods are faulty.
If returning items you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to accept responsibility for returned items without proof of postage. Our returns address is 12-13 Manor Industrial Estate, Walsall, WS2 9XX.
If you have received an incorrect order please email email@example.com, quoting your name address and order number together with details of the item received and the item ordered and we will make arrangements for the correct delivery and collection of your items.
All purchases made on Friday before 4pm on a next day service will be delivered on Monday (Excluding Bank Holidays) Saturday delivery is available if selected at the shipping page upon checkout. Any next day orders made over the weekend will be dispatched on Monday (Excluding Bank Holidays) Please note that we do charge for shipping in the event of a refund, this will be deducted of the total amount.